Experience : 0 – 2 Years


Location : Pune


Education : UG – B.A – Any Specialization,B.Arch – Architecture,B.B.A – Management,B.Com – Commerce,B.Pharma – Pharmacy,B.Sc – Any Specialization,BCA – Computers,Diploma – Any Specialization,Other Graduate – Any Specialization PG – Post Graduation Not Required

Industry Type : BPO/ITES

Functional Area : ITES/BPO/KPO, Customer Service, Ops.


Job Description

Venue

TECHMAHINDRA,
GIGASPACE,
VIMAN NAGAR,
GAMMA Building,
5th Floor.

This is a Semi Voice Process.

FRESHERS ARE WELCOME FOR THIS PROCESS.

DATE: 19,20,21,22,23,24………05 Dec’09

Time: 1000 am – 0400 pm.

Qualification: All Graduates except for Engineering/MCA/MBA/MCM are allowed

Experience – Freshers – 2 years experience.


Job Description:

Answer customer queries and requests, relating to respective product or services.

Maintain documentation on customer accounts.

Abide by Compliance and Quality guidelines set by the Company.

Be courteous towards Customers

Escalate Issues as per guidelines

Reporting to the team leader for day-to-day functioning


Desired Candidate Profile

• Good English language skills specifically written

• Customer orientation

• Achievement orientation

• Computer literate

• Decision making ability

• High Stress tolerance

• Emotional stability

• Creativity

• Proactive team player

• Good listener

• Openness to change

• Attention to detail

• Well-developed interpersonal skills

• Empathetic

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