Designation
Walkins for IT CallCoordinator-Female only(3/8/09-7/8/09)-10am-6pm


Job Description

Any Graduate. The selected candidate will be required to attend and respond to customers’ calls relating to their technical problems and queries. He/She will be a Single Point of Contact for Customers for support required at the client site. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer. As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc.


Desired Profile

Graduate with Basic knowledge of computers with good communication skills. 2. Must be having expereince with the same industry.


Experience 1 – 2 Years
Industry Type IT-Hardware & Networking
Functional Area IT-Support, Telecom, Hardware
Education UG – Any Graduate – Any Specialization,Graduation Not Required
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Location Mumbai


Contact Dolarose Jacques


Progressive Infotech Pvt Ltd
507-508, Sahar Meadows Sahar Plaza Complex,Next
to Hotel Kohinoor Continental, Andheri Kurla
Road, Andheri(E),
MUMBAI,Maharashtra,India 400059


Telephone 91-022-40993922
Email hrd.mumbai@progressive.in
Website http://www.progressive.in

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